1. Definitions
In these terms and conditions, the following definitions apply:
- Ambrance: the business offering products via ambrance.com;
- Customer: the natural person acting for purposes outside their trade, business, craft or profession;
- Agreement: the purchase agreement between Ambrance and the Customer.
2. Applicability
These terms apply to every offer from Ambrance and to every distance contract concluded between Ambrance and the Customer.
3. The offer
If an offer has a limited validity period or is made subject to conditions, this is stated explicitly in the offer. Obvious mistakes or errors in the offer do not bind Ambrance.
4. The agreement
The agreement is formed when the Customer accepts the offer and meets the stated conditions. Ambrance confirms receipt of the acceptance as soon as possible.
5. Right of withdrawal
The Customer may dissolve an agreement for the purchase of a product within a cooling-off period of 14 days without giving reasons. The cooling-off period starts the day after the Customer, or a third party designated in advance by the Customer, receives the product.
Exception: the right of withdrawal does not apply to products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery (for example opened perfume bottles).
6. Price and payment
During the validity period of the offer, the prices of the products offered will not be increased, except for price changes resulting from changes in VAT rates. Payment is made via the payment methods offered on the website.
7. Delivery
Ambrance will exercise the greatest possible care when receiving and fulfilling orders. Delivery takes place while stocks last. See also the Shipping information page.
8. Complaints
Complaints about the performance of the agreement must be submitted to Ambrance in full and clearly described within a reasonable time after the Customer has discovered the defects, using the contact details on the website.
9. Liability
Ambrance is only liable for damage resulting from intent or deliberate recklessness, insofar as mandatory law does not provide otherwise.
10. Governing law
Agreements between Ambrance and the Customer are governed exclusively by Dutch law.
Last updated: September 2026.